Returns Policy
We are operating a Xmas returns extension policy until January 7th 2025 for all orders placed in December 2024If there is a problem with the product ie: (Faulty Products)
If you have any questions or complaints about the product please contact us. You can telephone our customer service team at 01924 480777 or write to us at orders@flightstore.co.uk and 14 Leeds Road, Mirfield, West Yorkshire. WF14 0ET.
Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
If your product is goods, for example a book or clothing, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following.
· up to 30 days: if your item is faulty, then you can get a refund.
· up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Cancelling an Order (including changing your mind)
If you wish to exercise your legal right to reject products as unwanted you must either return them in person to where you bought them or post them back to us within 14 days of receiving them and always in the same condition as you received them. Please include a copy of the invoice in your returns package and write on it whether you require a refund or an exchange. You are responsible for the method and cost for returning unwanted rejected goods and we suggest you use a signed for service so the parcel can be tracked and verified.
Goods Returns Procedure
Please return items to Flightstore 14, Leeds Road. Mirfield West Yorkshire WF14 0ET
Please include a copy of your sales receipt
Please state the reason for the return and instructions of what you require, ie: Straight Exchange, Exchange for another item or a refund.
We will then action your request within 3 working days
Alternatively you can contact Flightstore on 01924 480777 to discuss your return
When buying clothing such as shirts in multiples of the same size we will only accept back the entire order providing only one each of the sizes has been opened.
We cannot accept back multiple quantities of opened sized products.
Loss of Damage on First Inspection
If goods are found to be faulty on delivery after inspection they may be returned for a replacement. If no replacement is available then monies will be refunded in full. Please make sure you inform us within 7 days of receipt of any faults when you inspect the goods. This policy also applies for goods deemed damaged in transit
9.0 HOW TO END THE CONTRACT WITH US IF YOU ARE A CONSUMER (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
9.1.1 Phone or email. Call customer services on 01924 480777 or email us at orders@flightstore.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.1.2 By post. Simply write to us as our address, including the information required in the form.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us at our addresss shown on your invoice with instructions on what you would like us to do. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
You are responsible for the costs of returning a product when exercising your right to cancel
9.3 This is when we will pay the costs of return.
We will pay the costs of return:----
9.3.1 if the products are faulty or misdescribed;
9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;
In all other circumstances you must pay the costs of return.
9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be quoted to you at the time
9.5 How we will refund you. We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 Deductions from refunds. If you are exercising your right to change your mind:
9.6.1 We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be reasonably permitted in a shop If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.6.2 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
9.7.1 If we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
9.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Clauses 11.4 to 11.8 (inclusive) only apply if you are a business.
11.4 If you are a business customer we warrant that on delivery any products which are goods shall:
11.4.1 conform in all material respects with their description;
11.4.2 be free from material defects in design, material and workmanship; and
11.4.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
11.5 Subject to clause 11.6, if:
11.5.1 you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 11.4;
11.5.2 we are given a reasonable opportunity of examining such products; and
11.5.3 you return such product to us at our cost,
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
11.6 We will not be liable for a product's failure to comply with the warranty in clause 11.4 if:
11.6.1 you make any further use of such product after you discover that a product does not comply with the warranty set out in clause 11.4;
11.6.2 the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
11.6.3 the defect arises as a result of us following any drawing, design or specification supplied by you;
11.6.4 you alter or repair the product without our written consent; or
11.6.5 the defect arises as a result of fair wear and tear, wilful damage, negligence or abnormal working conditions.
11.7 Except as provided in this clause 11.4 to 11.8, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 11.4.
11.8 These terms shall apply to any repaired or replacement products supplied by us under clause 11.5.